Serving the community

North Shore City has six area offices – one in each community board area – offering a full range of council services. A first point of contact for inquiries, these offices provide non-technical advice and general information and direct customers, where necessary, to the appropriate department. They also provide cashiering facilities for the receipt of all council-related fees and charges.

The area offices are a contact point for the city’s six community boards and provide them with information, administrative support and professional advice.

You can contact any area office or customer service manager through Actionline on 486 8600.

Area office locations

Community board	Address	Opening hours
Albany	30, Kell Drive, Albany Village	9am to 5pm
Birkenhead	Level 3, 33 Rawene Road, Birkenhead	8am to 5pm
Devonport	3 Victoria Road, Devonport	8.30am to 5pm
East Coast Bay	corner of Glen Road and Bute Road, Browns Bay	8am to 5pm
Glenfield	90 Bentley Avenue, Glenfield	8am to 5pm
Takapuna	1 The Strand, Takapuna	8am to 5pm

Area office services

Advice

• progress of consent applications
• local developments
• local works (roadworks, park upgrades etc)council works, activities and programmes including stormwater, sewerage, roading and traffic control, waste management, parks and community events
• reserving council-owned recreation facilities (halls, parks and reserves)
• receive and distribute complaints
• rubbish, recycling and inorganic collection information
• appointments with specialist staff at environmental services
• general information about council.

Applications:

• road closures for special events
• outdoor events, street appeals and stands
• water meters
• temporary signs, hoardings and community noticeboards
• rates rebates, government valuations
• LIMs (land information memorandums).

Viewing

• council’s geographical information system (GIS) and property information register
• public copies of the District Plan and windzone maps.

Payments

• all council-related fees (excluding consent fees)
• dog registration
• refuse stickers/bags (and supply of green recycling bins).